Frequently Asked Questions
Once you have chosen which products you’d like to purchase, head over to the checkout which you will then be required to enter your shipping details including your name, address and contact details. You will also be given the option to enter a coupon code which will be deducted from the total purchase amount. Please accept the Terms & Conditions before choosing your payment option of either Credit Card, AfterPay, ZipPay, Latitude Pay or Direct Bank Transfer.
1. Once you checkout, you will be asked to sign up with AfterPay (if you don’t already have an account). Sign up & register otherwise login with you’re AfterPay Account.
2. Once you go through the login and acceptance process, you will need to pay 25% of the total order value at checkout. The remaining 75% of the total will be debited fortnightly.
3. Once the first payment (at checkout) goes through, the transaction / order is complete. We will be able to send the item out to you immediately.
4. From the order date, AfterPay will debit 25% of the total every two weeks. I.e. 3 instalments of 25% over 6 weeks. Example: Week 2 – 25%, Week 4 – 25%, & Week 6 – 25%
5. That’s it! No Fees and no additional charges.
Yes an order can be cancelled only if it has not been completed. I.e. once an order has been shipped, the order cannot be cancelled unless there is an issue with the product or it is no longer needed. The product must be returned in it’s original condition – unopened / untampered. See our returns section below.
Due to our fast shipping service, there is only a small to cancel or change an order. YOU CANNOT CANCEL AN ORDER once it has been shipped and the order is completed. If you should make a mistake when ordering, please contact us immediately within the hour at [email protected], and we will try to accommodate your request.
A refund cannot be issued if the product has been opened
You have one (1) week from the date of purchase to return the item if it not the right product for you. Assuming that the product has not been opened or tampered with, we will offer a full refund minus the shipping cost to you once the item has been returned to us.
Returns cannot be accepted one (1) week after purchase date in the event that the item purchased was incorrect or if it did not have the desired effect, especially if the product has been opened.
Claims to credit card merchants, AfterPay or ZipPay WILL NOT be accepted if a refund complaint is made one (1) week after date of purchase. All complaints should go through us prior to escalation in order to get the matter resolved as quickly and efficiently as possible.
Payments can be made through either Credit Card, AfterPay, ZipPay, Latitude Pay or Direct Bank Transfer. Shortly after your order has been received, you will be sent a confirmation email along with a SMS text message with your order number. Once your order has been packed and dispatched by our team, you will be sent an Australia Post tracking number via email which you can use to monitor the status of your parcel. All parcels are sent as Express Post (Next business day delivery within Australia).
PLEASE NOTE: Items over 1Kg to WA, North QLD & TAS are subject to standard postage which takes 3-4 days. All other orders are sent via EXPRESS POST which will arrive next business day. All items marked with Express Postage over 1Kg to WA, North QLD & TAS will still be sent via Standard Post.
Payments can be made through Credit Card ONLY. Shortly after your payment has been received you will be sent a confirmation email, once your order has been processed and dispatched by our team (can take between 1 – 2 working days) you will be sent an Australia Post tracking number which you can use to monitor the status of your parcel. All parcels are sent as Standard International Post (3 – 7 business days)
INTERNATIONAL Customs and Regulations
We are not responsible for confiscation’s from customs agents and we will not misrepresent the contents on the custom forms. We will not assume any liability once the package reaches customs and beyond. Please check the customs office or health department of your country to be sure of anything you order before attempting to import it.
If Shipping Insurance ($7.95 at checkout) is not placed on an order, TheLipoGuy is not liable for any lost, stolen or damaged packages during transit. Once the item/s have been handed over to Australia Post, it is solely Australia Post’s responsibility to get the items safely to you. Any items lost or stolen during transit, the customer is to follow up with Australia Post, and a case generated for investigation by calling them on 13 76 78. TheLipoGuy has a zero refund policy for lost, stolen or untraceable items IF shipping insurance is not placed at checkout.
Yes absolutely! We run sales and promotions all the time so please feel free to add an active code at either the cart or checkout page prior to placing an order.
If an order is placed before 1PM AEST, it will be processed, packaged and sent same day. If an order is placed after this time, it will be placed in a queue for processing until the following day. If there are any issue’s with stock, we will contact you via email.
At checkout, you have the option to place shipping insurnace on your order for $7.95. If the package is lost, stolen or damaged during transit, please email us, provide photo evidence and we can raise a claim with Australia Post to have you compensated. We can either refund or replace the unit at no cost.
Yes absolutely! For $9.95, we can have your order processed instantly to ensure it goes out before our cut off times.