Frequently Asked Questions
Ordering our products online...
About our products...
How do I place an order?
To view our full range of products select shop from our home page drop down menu. To add an item to your cart simply click on the desired product, adjust the quantity accordingly and select the ‘ADD TO CART’ button. Once you have finished shopping click on the cart icon located in the top right hand corner and select ‘CHECKOUT.’ You will then be required to enter your shipping details including your name, address and contact details. You will also be given the option to enter a coupon code which will be deducted from the total purchase amount. You will need to tick the box ‘I've read and accept the terms and conditions’ before choosing your payment option of either Credit Card, AfterPay or ZipPay.
How does AfterPay Work?
1. Once you checkout, you will be asked to sign up with AfterPay (if you do not have an account). Sign up & register otherwise login with you're AfterPay Account.
2. Once you go through the login and acceptance process, you will need to pay 25% of the total order value at checkout. The remaining 75% of the total will be debited fortnightly.
3. Once the first payment (at checkout) goes through, the transaction / order is complete. We will be able to send the item out to you immediately.
4. From the order date, AfterPay will debit 25% of the total every two weeks. I.e. 3 instalments of 25% over 6 weeks. Example: Week 2 - 25%, Week 4 - 25%, & Week 6 - 25%
5. That's it! No Fee's, No additional charges.
AUSTRALIA Payment and Shipping
Payments can be made through either Credit Card, AfterPay or ZipPay. Shortly after your payment has been received you will be sent a confirmation email with an invoice attached. Once your order has been packed and dispatched by our team, you will be sent an Australia Post tracking number which you can use to monitor the status of your parcel. All parcels are sent as Express Post (Next business day delivery within Australia).
PLEASE NOTE: Items over 1Kg to WA, North QLD & TAS will be sent via Standard Post which takes 3-4 days. All other orders are sent via EXPRESS POST which will arrive next business day. All items marked with Express Postage over 1Kg to WA, North QLD & TAS will still be sent via Standard Post.
INTERNATIONAL Payment and Shipping
Payments can be made through Credit Card ONLY. Shortly after your payment has been received you will be sent a confirmation email, once your order has been processed and dispatched by our team (can take between 1 – 2 working days) you will be sent an Australia Post tracking number which you can use to monitor the status of your parcel. All parcels are sent as Standard International Post (3 - 7 business days)
INTERNATIONAL Customs and Regulations
We are not responsible for confiscation's from customs agents and we will not misrepresent the contents on the custom forms. We will not assume any liability once the package reaches customs and beyond. Please check the customs office or health department of your country to be sure of anything you order before attempting to import it.
What happens if I do not receive my order?
TheLipoGuy is not liable for any lost or stolen packages during transit once the item has been dispatched (tracking provided). Once the item/s have been handed over to Australia Post, it is solely Australia Post's responsibility to get the items safely to you. Any items lost or stolen during transit, the customer is to follow up with Australia Post, and a case generated for investigation by calling them on 13 76 78. TheLipoGuy has a zero refund policy for lost, stolen or untraceable items once a tracking number has been provided.
Returns & Refunds
Due to our fast shipping service, you have only 1 hour to change an order if a mistake has been made, however YOU CANNOT CANCEL AN ORDER once it has gone through. If you should make a mistake when ordering, please contact us immediately within the hour at [email protected], and we will try to accommodate your request.
A refund cannot be issued once the product has been opened
You have one (1) week from the date of purchase to return the item if it not the right product for you. Assuming that the product has not been opened or tampered with, we will offer a full refund minus the shipping cost to you once the item has been returned to us.
Returns cannot be accepted one (1) week after purchase date in the event that the item purchased was incorrect or if it did not have the desired effect, especially if the product has been opened.
Claims to credit card merchants, AfterPay or ZipPay WILL NOT be accepted if a refund complaint is made one (1) week after date of purchase. All complains should go via TheLipoGuy prior to escalation in order to get the matter resolved as quickly and efficiently as possible.
How do I know what is right for me?
It is extremely important that you read the product description as well as the product ingredients under Additional Information for each product. Most of the product descriptions will tell you if the product is ideal for either a beginner OR an advanced trainer.
Who are our products for?
Our fat burners are designed for both men and women who are serious about losing weight, dieting and exercising. Whether you have difficulty losing or keeping weight off and need something to put you on the right path or whether you are already fit and looking for something that can give you more definition and help you to take your training to the next level. Most of our muscle builders are for men who want to increase their muscular physique with some options for women also.
When should I expect to see results?
Results vary depending on how consistent & disciplined the diet is, as well as the training program. A lot of people take our products and do no exercise. It is recommended that you at least perform some low impact exercise like walking to help the product in conjunction with a healthy eating plan. High intensity exercises with consistent clean eating will yield the best results.
How do these products affect my body?
Results vary depending on two things: 1) Product potency and 2) Dosage. It is extremely important that you read both our product description and product labelling in order to follow the right steps to consume our products. If in doubt, do not hesitate to email us. Customers who do not read product directions may feel sick and nausea's, so it's very important you contact us or read product descriptions as well as ingredients.
When should products be cycled?
This will depend on the product you are taking. Most fat burners you can go back to back, but it is recommended that after every 1-2 bottles, you take 2 weeks off. Same goes for our muscle builders, muscle stacks and shredding / weight loss stacks.