Returns & Cancellation Policy - THELIPOGUY - Fitness Supplements Australia

Returns & Cancellation Policy

1. Due to our fast shipping service, you have only 1 hour to change an order if a mistake has been made, however YOU CANNOT CANCEL AN ORDER once it has gone through. If you should make a mistake when ordering, please contact us immediately within the hour at sales@thelipoguy.com.au, and we will try to accommodate your request.

2. A refund cannot be issued once the product has been opened

3. You have one (1) week from the date of purchase to return the item if it not the right product for you. Assuming that the product has not been opened or tampered with, we will offer a full refund minus the shipping cost to you once the item has been returned to us.

4. Returns cannot be accepted one (1) week after purchase date in the event that the item purchased was incorrect or if it did not have the desired effect, especially if the product has been opened.

5. Claims to credit card merchants, AfterPay or ZipPay WILL NOT be accepted if a refund complaint is made one (1) week after date of purchase. All complaints / enquiries should go via TheLipoGuy prior to escalation in order to get the matter resolved as quickly and efficiently as possible.

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